Shandell Pet Foods Shop Logo

Privacy Policy

Important information and who we are

Welcome to Shandell Pet Foods Privacy Policy.

Shandell Pet Foods is committed to providing the best quality pet foods available.

We extend our commitment to care and attention to all of the visitors to our website. We respect your privacy and are committed to protecting your personal data. We do not sell any personal data to third party companies.

Purpose of this Privacy Policy

This Privacy Policy provides information on when, why and how we collect your personal information, how we use it and how we keep it secure.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this Privacy Policy together with any other notice (including our Cookie Policy) or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

This Privacy Policy supplements any other notices and is not intended to override them.

Controller

Shandell Dogs (collectively referred to as “Shandell Dogs”, “we”, “us” or “our” in this Privacy Policy) is the data controller and responsible for any personal data we may process.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the data controller using the details set out below.

Contact details

Full name of legal entity: Shandell Dogs
Addressee: Attn: Shell Beaumont
Email address: shell [at] shandelldogs.com

Collection and use of personal information

Personal information means any information that may be used to identify you, such as, your name, title, phone number, hair colour, email address or postal address. In general, you can browse our website without giving us any personal information.

We use Google Analytics to analyse visitor traffic to our website in order to understand visitor behaviour and needs so we can continually improve our site for them. This is done through the use of Cookies. We also use Facebook Insights and YouTube cookies (if video is present on the site) for similar anonymised statistical analysis.

We consider Google, YouTube and Facebook to be third-party data processors.

Our statistical analysis collects only anonymous, aggregate technical statistics i.e. we do not link a specific IP address, name or any other personal information which can directly identify you as an individual.

Your IP address is also used by our security software to protect us (and other site visitors) from malicious malware and attacks.

Comments

When you leave comments on the site we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (or Gravatar) is visible to the public in the context of your comment.

Registration and Order Processing

For users that register on our website through the ordering process or by any other means, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

Shandell Dogs do not store, hold or have access to any credit card payment details. These are passed through our secured and trusted payment gateways, STRIPE or PAYPAL.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Disclosure

Shandell Dogs will not pass on your personal data to third parties without getting your explicit consent first.

Third-party links

This website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website by following external links, we encourage you to read the privacy policy of every website you visit.

Security

We have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information stored on the website for improper purposes.

Correspondence Via Email

You may use our contact form on the website to send a message to us. The information you enter through our contact form is information your freely provide and is forwarded via secure email protocols. This is the same process as if you had emailed us direct, except no email is stored on the website and nothing is in your email sent items. The information received in our email system will be treated with confidence, like all email, and will be used only to deal with your enquiry. Our email forms are sent via SMTP protocols over Transport Layer Security (TLS), used to encrypt and protect email traffic.


Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences via the website.


Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests.


Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes to this Policy

We may change this Privacy Policy at any time and from time to time.

The most recent version of the Privacy Policy is reflected by the version date located at the bottom of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website.

We encourage you to review this Privacy Policy often, so you can stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.

[Page Updated: 01 June 2020]

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